Terms of Use

1. About these terms

These terms are an agreement between you and YUM Food Technology Co (“YUM”, “we”) for using the YUM apps and website. By creating an account or placing an order you accept them, together with the Privacy Policy, the Delivery & Refund Policy and the Community Guidelines.

2. Your account

• You must be at least 18 years old and able to enter into a binding contract.
• You sign in with your Saudi mobile number and a one-time code. Keep your phone secure; you are responsible for activity on your account.
• Give accurate information, especially your delivery address and contact number.
• One person, one account. Accounts are personal and cannot be sold or transferred.

3. Who does what

Restaurants prepare the food and are responsible for its quality, ingredients, allergen information and compliance with food-safety rules. Delivery is carried out by licensed logistics partners and their riders. YUM provides the platform, takes payment, coordinates delivery and handles customer support and refunds.

If you have an allergy or dietary need, check the dish description and contact the restaurant through support before ordering. YUM cannot guarantee that a dish is free from any ingredient.

4. Orders, prices and payment

• Menu prices, delivery fees, any service fees, discounts and the total are shown before you confirm. Prices include VAT where it applies.
• Payment is taken when you place the order. Cards are processed by our licensed payment provider.
• An order is confirmed when the restaurant accepts it. If it is not accepted, it is cancelled and you are refunded in full.
• Delivery times are estimates and can change with traffic, weather or restaurant preparation time.
• We issue an electronic tax invoice for each order.

Cancellations, substitutions and refunds follow the Delivery & Refund Policy.

5. YUM+ subscription

YUM+ is an optional paid subscription. Its price, period and benefits are shown in the app before you subscribe, and only the benefits shown there apply.

You can cancel within 7 days of subscribing for a full refund if you have not used any YUM+ benefit. After that, or once a benefit has been used, cancelling stops renewal and your benefits continue until the end of the paid period.

6. Offers, promo codes and points

Promo codes and offers have the conditions shown with them (such as minimum order, expiry and eligible restaurants) and have no cash value. Points have no cash value, cannot be transferred, and may expire as shown in the app. We may cancel benefits obtained through misuse.

7. Content you share

• You can share orders, ratings and notes. You keep ownership of what you share and give YUM a non-exclusive, royalty-free licence to display it in the service while it is shared.
• Content must follow the Community Guidelines. We review reports and may hide or remove content, and suspend accounts that break the rules.
• You can delete what you shared, or withdraw your sharing consent, at any time.

8. Acceptable use

• Don't misuse the service: no fraudulent orders, chargeback abuse, fake accounts, scraping, or attempts to break or bypass security.
• Treat riders, restaurant staff and support agents with respect. Abuse or threats may lead to suspension.
• Don't use YUM for anything illegal in the Kingdom of Saudi Arabia.

9. Our content and brand

The YUM name, logo, apps and website are owned by YUM or its licensors. Restaurant videos, menus and images belong to the restaurants or creators who provided them. You may not copy or reuse them outside the service without permission.

10. Suspension and closing your account

You can stop using YUM and delete your account at any time. We may suspend or close an account that breaks these terms, puts others at risk or is used for fraud; where possible we will tell you why and how to appeal through support.

11. Responsibility

We work to keep YUM available and accurate, but the service may sometimes be interrupted. To the extent Saudi law allows, YUM is not liable for indirect losses, and our liability for an order is limited to the amount you paid for it. Nothing in these terms limits rights you have under Saudi consumer-protection law.

12. Law and disputes

These terms are governed by the laws of the Kingdom of Saudi Arabia. Please contact support first so we can try to resolve any issue. Disputes that cannot be resolved are referred to the competent courts in Riyadh.

13. Changes

We may update these terms. The effective date is shown at the top; for significant changes we will tell you in the app in advance. Continuing to use YUM after a change takes effect means you accept it.