Delete your YUM account
Effective: Final legal review in progress. This version describes how YUM works today.
You can ask us to delete your YUM account and the personal data linked to it at any time. You don't need the app installed to do this.
How to request deletion
- Contact us using the details at the end of this page with the subject “Delete my account”, and include the mobile number registered on your account.
- If you message us on WhatsApp, use that registered number so we can find your account.
To protect you, we confirm the request with a one-time code sent to your registered mobile number before deleting anything.
What we delete
- Your profile: name, nickname, mobile number and sign-in sessions.
- Saved addresses, saved restaurants, taste preferences and app activity.
- Posts you shared, follows, and your sharing consents.
- YUM+ and points balances, which can't be restored after deletion.
What we keep, and for how long
Some records must be kept by law even after an account is deleted: tax invoices, payment and refund records, and information needed for an open dispute or a fraud investigation. We keep them only for the legally required period, separated from your profile, and use them only for that purpose.
When it happens
We complete deletion within 30 days of confirming your request and let you know when it's done. If you have an order in progress, we finish it first. Creating a new account later starts fresh; deleted data can't be recovered.
Contact
Operator
YUM Food Technology Co
Privacy and data requests
Official contact channel coming soon. Customers can already reach support inside the app.