Support
How can we help?
The fastest way to get help with an order is from the order itself in the app.
Help with an order
Open the app → Orders → choose the order → Support. You can report missing, wrong or damaged items and follow your request there.
Common questions
Can I cancel my order?
After payment, cancellation is handled by support because the restaurant may already be cooking. Contact support right away; if it can still be cancelled, you get a full refund.
What if the restaurant doesn't accept my order?
If it's declined or not accepted within 5 minutes, it's cancelled and refunded in full automatically.
When will I get my refund?
We issue refunds to your original payment method as soon as they're approved. Your bank decides how fast it shows on your statement.
What is the handover code?
A short code in your app that you give the rider at your door, so your order reaches the right person.
How do I delete my account?
See the Delete your account page for the steps.
Contact
Operator
YUM Food Technology Co
Customer support
Official contact channel coming soon. Customers can already reach support inside the app.